Frequently Asked Questions

Good Natured Brand creates natural cleaning products designed specifically for pet-loving households, delivering powerful results, irresistible scents, and the peace of mind that comes from using safe, eco-friendly solutions.

Our products are crafted with non-toxic, plant-based ingredients, making them safe for families, pets, and the planet. We prioritize transparency, eco-friendliness, and effectiveness, offering solutions that provide exceptional performance without harmful chemicals.

Yes, all our products are formulated with gentle, natural ingredients that are non-toxic and free from synthetic fragrances, making them safe for use around children and pets.

Our products are proudly made in the USA, supporting local communities and maintaining high-quality standards.

You can reach us at support@goodnaturedbrand.com for any assistance or inquiries.

Follow these steps:

1. Prepare the Area: Ensure the surface is dry, and keep pets and children away until you’ve vacuumed the treated area.
2. Apply the Freshener: Shake the bottle gently and sprinkle the powder evenly over the desired area.
3. Activate the Formula: Let the powder sit for 10–15 minutes to absorb odors. For tough spots, gently brush the powder into the fibers.

Vacuum Thoroughly: Use a high-suction vacuum to remove all traces of the powder.

While it neutralizes odors and freshens surfaces, it’s not designed for deep stain removal. For best results, use it alongside a stain remover for tougher messes.

Yes, it works great on carpets, rugs, upholstered furniture, and pet beds. Make sure to vacuum thoroughly after use.

Yes, our hypoallergenic formula is designed for sensitive skin, including for babies and individuals with eczema or allergies.

Use one scoop (approximately 2 tablespoons) for a standard load. Adjust the amount for larger loads or heavily soiled clothes.

Yes, but for best results, dissolve the powder in warm water before adding it to the drum for cold washes. This prevents residue and ensures even distribution.

Absolutely! Our formula is compatible with both standard and HE washing machines.

Mix 1 oz (2 tablespoons) of concentrate with 15 oz of water in a spray bottle. Shake well before each use.

Yes, the formula is designed to be streak-free and works well on glass, stainless steel, sealed wood, and more.

Let the solution sit for a few moments before wiping or increase the concentrate ratio slightly for stubborn grime.

The concentrate comes in a refillable bottle, but you’ll need your own spray bottle for mixing. We recommend a glass spray bottle to maintain the essential oils' properties.

Our Room & Linen Spray features a Sweet Lemongrass scent that is fresh, crisp, and naturally invigorating.

Shake the bottle well before each use and spritz lightly into the air or onto fabrics from about 12 inches away. Avoid oversaturating fabrics.

Yes, but we recommend a patch test for delicate fabrics or upholstery to ensure compatibility.

The scent is designed to be refreshing but not overpowering. If you prefer a stronger or longer-lasting fragrance, consider using more sprays or reapplying as needed.

We accept major credit cards, PayPal, and Shop Pay for your convenience.

If your order hasn’t been processed, you can update or cancel it by contacting our customer support team as soon as possible.

Yes, applicable sales tax is calculated based on your delivery address and will be displayed at checkout.

Orders over $50 qualify for free shipping. Orders under $50 have a flat shipping fee of $6.99.

Orders are processed within 3–5 business days and typically arrive within 5–7 business days, depending on your location and the shipping carrier.

If your package is lost or delayed, email us at support@goodnaturedbrand.com with your order number. We’ll work with the shipping carrier to resolve the issue.

We offer a 30-day return policy. If you’re not satisfied, you can return the product for a refund.

Refunds are processed within 5–10 business days after we receive your returned item.

Contact support@goodnaturedbrand.com to initiate a return. Refunds are issued after items pass inspection and are processed within 5–7 business days.

Please contact us with your order number and a photo of the issue, and we’ll make it right as quickly as possible.

Our "Subscribe & Save" program offers automatic deliveries at a discounted price. You can choose your frequency and adjust or cancel anytime through your account.

Yes, you can pause, skip, or cancel your subscription easily through your account dashboard.

If a product becomes unavailable, we’ll notify you and offer alternatives or a later delivery option.

Please contact us with your order number and a photo of the issue, and we’ll make it right as quickly as possible.

Yes, all our products use natural essential oils for fragrance and are free from synthetic dyes, preservatives, and phthalates.

No, our formulas do not contain sodium borate, phosphates, or other harsh chemicals.

Yes, our products are Green Seal Certified, Sustai Verified, and Whole Foods Eco-Scale compliant, ensuring high standards of sustainability and safety.

Yes, we offer wholesale options for retailers. Please contact us via email at support@goodnaturedbrand.com for details.

Yes, minimum order quantities may apply. Our sales team can provide you with detailed information.

Yes, our products are Green Seal Certified, Sustai Verified, and Whole Foods Eco-Scale compliant, ensuring high standards of sustainability and safety.